Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of InboxBill (the "Service") operated by InboxBill ("we", "us", or "our"). By creating an account or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.

InboxBill is a cloud-based invoice automation tool that connects to your email accounts, detects incoming invoices and supplier bills using automated data extraction, and can sync approved invoices to compatible accounting software (Xero, QuickBooks, FreeAgent).

The Service is intended for business use by sole traders, freelancers, and small-to-medium businesses primarily operating in the United Kingdom, though access is not geographically restricted.

• You must be at least 18 years old and have the legal capacity to enter a binding contract.
• If you are registering on behalf of a business, you warrant that you have authority to bind that business.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You must notify us immediately at hello@inboxbill.com if you suspect unauthorised access to your account.
• You may not create more than one account per person without our written permission.

3.1 Plans and fees

InboxBill offers Free, Starter, Pro, and Business plans. Paid plans are billed monthly in advance. Current pricing is shown on the Pricing page. We reserve the right to change prices with at least 30 days' notice to existing subscribers.

3.2 Payment

Payments are processed by Stripe, Inc. By providing payment details you authorise us to charge your payment method on a recurring monthly basis. All fees are in GBP unless otherwise stated and are exclusive of VAT (VAT will be added where applicable).

3.3 Free plan and usage limits

The Free plan is subject to monthly invoice processing limits as shown on the Pricing page. Exceeding your plan limit will pause new invoice processing until the next billing cycle or until you upgrade. Processed invoices that are subsequently rejected still count toward your monthly limit.

3.4 Cancellation and refunds

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you retain access until that date. We do not issue partial-month refunds except where required by applicable law. If you cancel within 14 days of your first paid subscription (cooling-off period under the Consumer Contracts Regulations 2013), you may request a full refund by contacting us, provided you have not materially used the Service during that period.

3.5 Failed payments

If a payment fails, we will retry over a 7-day period. If payment is not recovered, your account will be downgraded to the Free plan and invoice processing will be limited accordingly.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Submit fraudulent, falsified, or fabricated invoice data to any accounting software via the Service
• Attempt to reverse-engineer, decompile, or disassemble any part of the Service
• Use automated scripts, bots, or scrapers to access the Service other than through our published API
• Circumvent, disable, or interfere with security features of the Service
• Share your account credentials with unauthorised third parties
• Use the Service to process data on behalf of third parties without their consent
• Upload or transmit malware, viruses, or any malicious code
• Take any action that places an unreasonable load on our infrastructure

We reserve the right to suspend or terminate accounts that violate these provisions, without notice in cases of serious breach.

By connecting an email account to InboxBill, you authorise us to access that inbox on a read-only basis for the purpose of detecting and processing invoices. You represent and warrant that:

• You are the owner of, or are authorised to connect, the email account
• Connecting the account does not violate any third-party terms of service you are bound by
• Any invoice data processed belongs to you or your business, or you have the right to process it

You can disconnect any email account at any time from the Integrations page or by revoking access through Google's or Microsoft's account settings. Disconnection stops future scanning but does not automatically delete invoices already processed.

Our collection and use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Service integrates with third-party accounting platforms (Xero, QuickBooks, FreeAgent) and email providers (Google, Microsoft). These third-party services are governed by their own terms and privacy policies, which you must review and accept independently. We are not responsible for the availability, accuracy, or conduct of any third-party service.

Invoice data is only transmitted to an accounting integration when you explicitly approve an invoice for sync. You are responsible for the accuracy of data synced to your accounting software and for compliance with any obligations under your accounting software's terms.

The invoice data extraction feature uses automated processing to interpret email content. Extracted data is probabilistic by nature and may occasionally contain errors. You acknowledge that:

• You are responsible for reviewing all automatically extracted invoice data before approving it
• We make no warranty as to the accuracy or completeness of automatically extracted data
• We are not liable for errors in accounting records arising from unreviewed extracted output

The Service, including its software, design, trademarks, and content, is owned by or licensed to InboxBill and is protected by intellectual property laws. These Terms do not transfer any intellectual property rights to you.

You retain full ownership of your invoice data. By using the Service you grant us a limited, non-exclusive licence to process and store your data solely to provide the Service to you. We do not claim ownership of, sell, or use your invoice data for any purpose other than delivering the Service.

We aim for high availability but do not guarantee uninterrupted access to the Service. We may:

• Perform scheduled maintenance with advance notice where possible
• Modify, suspend, or discontinue features with reasonable notice
• Update these Terms; continued use after the effective date constitutes acceptance

Material changes to these Terms or to pricing will be communicated by email at least 30 days in advance to active subscribers.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Service will be error-free, uninterrupted, or that it will meet your specific requirements. The automated invoice extraction feature is provided as a productivity aid only; we do not warrant the accuracy of extracted data.

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you in connection with the Service shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the claim, or (b) £100.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption.
• We are not liable for any errors in your accounting records arising from invoices you approved and synced through the Service.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law. If you are a consumer, your statutory rights are not affected.

You agree to indemnify and hold harmless InboxBill and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any inaccurate or fraudulent invoice data you sync to a third-party accounting platform.

By you: You may close your account at any time from Settings → Account → Delete account. Closure triggers deletion of your data per our Privacy Policy retention schedule.

By us: We may suspend or terminate your account immediately if you breach these Terms, if your payment remains unpaid after reasonable notice, or if we are required to do so by law. On termination, your right to access the Service ceases. Provisions that by their nature should survive (including Sections 8, 10, 11, 12, and 14) remain in effect.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating legal proceedings, we ask that you contact us at hello@inboxbill.com to attempt resolution informally. We will endeavour to respond within 14 days.

EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

• Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights in connection with a merger or acquisition.
• Force majeure: We are not liable for delays or failures caused by circumstances beyond our reasonable control.

For questions about these Terms, contact us at: hello@inboxbill.com

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